by Jennifer Cheifetz
Nobody likes conflict in the workplace, especially when it impacts the way you do your job. But that’s exactly when you know you have to do something about it. A teacher gets evaluated by administrators, colleagues, parents, and oftentimes students. Occasionally when those evaluations are uncomplimentary, they can lead to conflicts. The teacher becomes defensive and perhaps avoids those people, and maybe even becomes negative about the job. So what is a teacher to do?
It’s always good to be open and willing to hear the other side. If you approach the person with whom you disagree with respect and openmindedness, you can turn the conflict into more of a misunderstanding, and a misunderstanding can be cleared up with a mere conversation.
Teaching is a service profession (perhaps the term “public servant” goes a little too far?), therefore you need to exercise a little customer service. If you called the phone company to discuss an error on a bill and were only met with negativity and insensitivity, you’d be horrified and dismayed. So when someone comes to you to express disappointment, be willing to work with them to improve. Provide them with the good service they expect (and dare I say deserve).
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